You’d be hard pressed to drive through any neighborhood and not see an ADT security sign somewhere. ADT has become one of the largest home security and protection service related companies in the United States. Unfortunately they’ve put revenues above all else. They have one of the worst customer service and billing reputations out there.
ADT has been fined and otherwise penalized in many states for abusive billing and sales practices. Just look them up on the internet and you will see thousands of complaints and some of these will blow your mind. This is basically what happened to me. ADT was preinstalled in the house that I purchased and so I decide to start up their service. This ended up being a huge mistake, but anyway, I and their sales rep negotiated and we agreed at a price of $40 per month. The sales rep stated that it would never go up during the period of the contract. The contract in question was for three years.
Well just about six or seven months into the contract ADT sent me a letter stating that my price was going to increase. I called ADT customer service to tell them that that was not in my policy. I signed and agreed with their sales representative that my price was going to be exactly what we agreed to – the $40 per month. I told him that my sales representative stated that for the period of my contract of three years the price could not increase at all.
Then I found out that when you look at the contract and the small print which of course the sales representative did not go over or apparently even adhere to, stated that ADT has the right to increase your rates a few months into the contract. So their sales representatives completely lie to you and then ADT doesn’t care and adheres to their contract. They were even going to listen to me at all.
I even filed a complaint with the local Better Business Bureau and ADT laughed at them. Only after several responses and the fact that I found that ADT was in the news in California for all sorts of bad business and billing practices did they finally relent and let me out of the contract. Apparently ADT had a bunch of unethical executives there that are all about the bottom line profits. They completely forgot about servicing customers and trying to get repeat business. They look as these contracts as a guaranteed payment for a period of three years or more and they didn’t care if they provided a service or not during that time.
Well, in the end ADT is now hurting from their unethical behavior as they have more complaints than all the other home security companies put together. ADT has also had to pay more fines and faced more penalties and similar than all the other security companies put together. That is a terrible record and a company that I definitely cannot recommend to anyone. I advised you completely stay away from the three letters ADT! When they come calling run the other way – don’t walk!