I had rented a Budget truck to go from New York to Florida – I know that’s a heck of a long trip, but I was moving my stuff due to a military transfer. Before I took the truck the owner of the Budget truck rental place told me that the truck was in perfect shape and would run great. So I trusted him and as I was walking out to the truck he was locking up for the day and took off. So I got in the truck and drove to my first destination. At the beginning of the trip it was snowing and icy and the trucks defroster, heater and vents did not work. So every few miles I had to pull over and pour warm or hot water on the windshield to melt the ice like so that I could actually see and drive.
This was quite annoying but fortunately the ice storm was driving through (and I had no choice because I was on a time constraint set by the military to get to Florida) dissipated by the time I got to Pennsylvania. Then the only problem was the fact that there was no heat and it was damn cold in the truck’s cab. I was costly breathing warm air onto my fingers to warm them up and when I would stop at a truck stop I would go and rest my hands on the heater by the bathrooms so that my hands would warm up.
By the time I got to Virginia the temperature out was nice enough that my hands were no longer feeling like they were freezing off in the cab while I was driving. Other than that the truck was okay except for one small little thing which was that the brakes would lock up on the rear wheels and you had to allow an extra 30 or so feet for braking. On the highway this really wasn’t a big deal, but when you want through cities and towns and were in traffic you really had to remember that the back brakes would lock up, else you could easily end up and in an accident rear-ending someone.
Other than that the truck was fine I made it to Florida and that’s where the real problem started. Before I turned in the truck I filled it up with diesel fuel like I was instructed and made sure it was completely full. Then I drove to the budget truck rental place and walked inside and gave them my keys and the brochure I was given. Inside the brochure was my receipt and itinerary for this truck rental.
This guy behind the desk gave the keys to his helper and told him to check out the truck. He came back a few minutes later and told him that the truck was not full and that there was a big scratch with a ding in it on the driver’s door. The guy behind the desk told me that he was going charge me for turning in a truck that was not full. I told him that the truck was full and I just filled up not even a mile down the street. He said the indicator needs to be all the way to the right and that the F for full of fuel does not matter. Regardless of what he thought when I filled it up it wouldn’t take any more fuel into it.
So I asked him how much it was going to be then. He said there is a $25 fill up charge and then it’s five dollars per gallon. Then he asked me if I had the damage insurance. I said no I did not and I didn’t need it because nothing happened a truck while it was in my hands anyway. He said that the big scratch and ding on the door would be charged to me to fix it. I told him that’s not acceptable because when I left New York with this truck that was on there. He asked me if I had a copy of the damage waiver stating this.
I told him I was never given one in the 1st place. He said you can’t rent a budget truck without someone going over the truck with you and making sure that you sign for what damage is on the truck. He said this is company policy and a truck cannot be rented without this being done. I told him exactly how it happened when I rented the truck in New York. He was indignant and said that’s fine but the problem here is you don’t have a receipt for the damage that backs up your story.
So to make the story short, he ended up submitting a damage claim and screwing me on the gas. The end result over $2500 charged to my credit card. That is shady service and is shady business. I am a member of the Armed Forces and put my life on the line every time I get sent back over to Iraq and yet I get screwed over by a shady business like budget truck rental and their shady employees. My advice is stay clear away from Budget truck rental. Many businesses go out of their way to help servicemen and members of the armed forces, budget truck while that day went out of their way to screw me over big time and I will never forget that.