I would like to make a complaint. Clear is the worst. First the automatically deduct from someone elses credit card regardless if you only arrange to make a one time payment. The connection speeds are horribly slow. My first brandnew hotspot device(the newer model at that) completely went blank just because. Its like someone sent a signal to stop it from working i hadnt even had it for 4 months are you serious. So okay i agree to get another device mailed out for the processing fee cool until the send a refurbished device that was broken the piece where you plug the charger just fell in the device so now im responsible to pay another processing fee in i want to connect to the internet which of course you do hence what are you paying for? Clear is a getover please do your research DO NOT GET CLEAR, from experience they will be the ones getting YOU……
Like or Dislike: 00
Forrest Lamm on January 9, 2012 at 6:43 PM
Three times I tried to get Clear to work for me. Line of sight problems were extreme. Customer service was always a nightmare. After my third attempt their equipment broke three days after our trial period. This as a brand new device that cost $100. I would pay my friends not to try clear.
Like or Dislike: 00
joyonto on January 17, 2012 at 10:46 PM
Do not use this service deceptive business practice. i have this service for over an year with three device but never really used it. i paid 120/ month about 11 month for nothing. when i wanted to canclel they said i have to pay a ETF which is BS the only reason i sing up with them when rep told me there is no termination fee. the internet do not work and their customer service sucks frankly use something else. do not get Clear the worst possible service ever
Like or Dislike: 00
Poundcake on January 18, 2012 at 12:21 AM
When I first got Clear, the first device was defective but they sent me a new one right away since i was in the 30 day trial period. It worked great for browsing the internet and downloading music/movies and I used it for my rooted Nook Color and laptop. I never noticed any slow speeds or intermittent internet connections.
Lo and behold, I very recently cancelled my TW cable service and bought an internet streaming device and that is where all of my problems started! Again, at first, everything seemed to be okay and then up until three weeks ago, I started having major major problems.
The second device’s speed started fluctuating all over the place, the screen suddenly went blank for no reason, and I had to to refresh my modem constantly. I complained to their cstsvc and they sent send me another modem (the 3rd) and charged me $9.99 shipping and handling up front.
I then noticed, that on my modem, the connection was great but everytime I watched Hulu or Netflix on my streaming device or started to download movies/tv shows, i would experience freezing/stalling or very slow download speeds. So I called cstsvc again and they first said they was high level congestion in my area and wait 24 hours for the connection to speed back up. I was also told I used too much data and that I should stop downloading and using my streaming device. I was like “huh” but I didn’t really get it until I saw the customer forums and saw that anyone deemed “a high usage user” their speeds would be capped so that other customers do not have to suffer from overusage…”cough, bullshit!”
So today was the last straw, I was home sick with the flu and this morning I had high download speeds of 5.5mbps – 9.34mpbs, hulu was working great and my files were downloading superfast, I took a nap and then at 5pm…I could barely get on the internet with download speeds averaging 0.46 – 0.68.
After doing extensive research and saw that other customers were sufferin, I called their cstsvc with a vengenance and demanded to cancel my service. I told them I didn’t want to hear anymore of their scripted bullshit and that I have a high level of technical knowledge and that any excuse they dole out would be refuted. I told them either give me back my speeds i paid for or terminate my contract; they couldn’t do the former so it was a done deal. As of February 10th, I will no longer be a Clear customer. Good riddance and don’t let door hit you on your way out. And if they try to charge me anything, I will not only notify my bank that they are fraudulent charges but I will also add a complaint to the BBB’s 3,000 complaints already on file about this scam of a company!
P.S. Did I forget to mention that the owe $737 million dollars to Mayor Bloomberg and are in serious debt and that they have a class action lawsuit against them as well
Like or Dislike: 00
Shabut on January 24, 2012 at 10:35 AM
BE VERY CAREFUL WITH CLEAR….It’s a ripoff and they can trap you for large fees at the end of your service. They won’t tell you about the conditions of your service just to trap customers. I WILL NEVER RECOMMEND THIS FRAUD COMPANY WITH A PATHETIC SERVICE.
Like or Dislike: 00
Cevat Kelle on January 28, 2012 at 6:17 PM
I completely agree. An hour wasted on the phone with two idiots who know much less than I do. And I dont know much.
I would like to make a complaint. Clear is the worst. First the automatically deduct from someone elses credit card regardless if you only arrange to make a one time payment. The connection speeds are horribly slow. My first brandnew hotspot device(the newer model at that) completely went blank just because. Its like someone sent a signal to stop it from working i hadnt even had it for 4 months are you serious. So okay i agree to get another device mailed out for the processing fee cool until the send a refurbished device that was broken the piece where you plug the charger just fell in the device so now im responsible to pay another processing fee in i want to connect to the internet which of course you do hence what are you paying for? Clear is a getover please do your research DO NOT GET CLEAR, from experience they will be the ones getting YOU……
Like or Dislike:
0 
0
Three times I tried to get Clear to work for me. Line of sight problems were extreme. Customer service was always a nightmare. After my third attempt their equipment broke three days after our trial period. This as a brand new device that cost $100. I would pay my friends not to try clear.
Like or Dislike:
0 
0
Do not use this service deceptive business practice. i have this service for over an year with three device but never really used it. i paid 120/ month about 11 month for nothing. when i wanted to canclel they said i have to pay a ETF which is BS the only reason i sing up with them when rep told me there is no termination fee. the internet do not work and their customer service sucks frankly use something else. do not get Clear the worst possible service ever
Like or Dislike:
0 
0
When I first got Clear, the first device was defective but they sent me a new one right away since i was in the 30 day trial period. It worked great for browsing the internet and downloading music/movies and I used it for my rooted Nook Color and laptop. I never noticed any slow speeds or intermittent internet connections.
Lo and behold, I very recently cancelled my TW cable service and bought an internet streaming device and that is where all of my problems started! Again, at first, everything seemed to be okay and then up until three weeks ago, I started having major major problems.
The second device’s speed started fluctuating all over the place, the screen suddenly went blank for no reason, and I had to to refresh my modem constantly. I complained to their cstsvc and they sent send me another modem (the 3rd) and charged me $9.99 shipping and handling up front.
I then noticed, that on my modem, the connection was great but everytime I watched Hulu or Netflix on my streaming device or started to download movies/tv shows, i would experience freezing/stalling or very slow download speeds. So I called cstsvc again and they first said they was high level congestion in my area and wait 24 hours for the connection to speed back up. I was also told I used too much data and that I should stop downloading and using my streaming device. I was like “huh” but I didn’t really get it until I saw the customer forums and saw that anyone deemed “a high usage user” their speeds would be capped so that other customers do not have to suffer from overusage…”cough, bullshit!”
So today was the last straw, I was home sick with the flu and this morning I had high download speeds of 5.5mbps – 9.34mpbs, hulu was working great and my files were downloading superfast, I took a nap and then at 5pm…I could barely get on the internet with download speeds averaging 0.46 – 0.68.
After doing extensive research and saw that other customers were sufferin, I called their cstsvc with a vengenance and demanded to cancel my service. I told them I didn’t want to hear anymore of their scripted bullshit and that I have a high level of technical knowledge and that any excuse they dole out would be refuted. I told them either give me back my speeds i paid for or terminate my contract; they couldn’t do the former so it was a done deal. As of February 10th, I will no longer be a Clear customer. Good riddance and don’t let door hit you on your way out. And if they try to charge me anything, I will not only notify my bank that they are fraudulent charges but I will also add a complaint to the BBB’s 3,000 complaints already on file about this scam of a company!
P.S. Did I forget to mention that the owe $737 million dollars to Mayor Bloomberg and are in serious debt and that they have a class action lawsuit against them as well
Like or Dislike:
0 
0
BE VERY CAREFUL WITH CLEAR….It’s a ripoff and they can trap you for large fees at the end of your service. They won’t tell you about the conditions of your service just to trap customers. I WILL NEVER RECOMMEND THIS FRAUD COMPANY WITH A PATHETIC SERVICE.
Like or Dislike:
0 
0
I completely agree. An hour wasted on the phone with two idiots who know much less than I do. And I dont know much.
Like or Dislike:
0 
0