I had the same issue. Called to cancel within 30 days, they would not cancel saying that use for 30 days and test it out then I would have another 3 days to call after 30 days. I called within the time frame given and now they are hitting me with conection fees and all kind of stuff, even though they have record of my call within 30 days. I am interested in class action against this.
Like or Dislike: 00
frank bollwenn on August 20, 2011 at 8:42 PM
Its the worst company ever after i fax my bank statement to show a double charge thats been goin for over 5 months they hang up on me and refuse to give any refund at all . I had to cancel my card to avoid the charges .i even try a conference call from my bank to clear and the minute they put me and my banks customer service lady on hold they again hang up on us .
Like or Dislike: 00
Shawn on August 31, 2011 at 7:54 PM
I’ve had clear for about half a year now and the connection has always been garbage. In the mornings the connection will run smooth and even at sometimes during the day the connection will run great. I base it mostly on the speed my Netflix because I use that a lot). Sometimes netflix will load in a second (very seldom) and most of the time it’ll take 10 minutes to load on lvl 1 quality. Running xbox live and my pc connection is good but when your running on netflix with a pc game, or running netflix in 2 rooms, Clear is absolute crap. Xbox live is alright most of the time but basing it off running two different platforms (like pc and xbox), the connection is horrible. And this is with the Clear map saying that i’m in the “Best Coverage” zone.
Like or Dislike: 00
MLZ on August 31, 2011 at 8:52 PM
I tried to cancel service about 2 weeks ago and they gave me a run around. Transfering my call from agent to agent but actually they never cancelled my service. I called again today and the same thing happened. I called my credit card company and block them from been able to charge anything. They also told me that I had to go to best buy to cancel service. I Placed a BBB complaint againts Clear and also Best Buy…The Best Buy manager at the local store was really nice and tried to helpme with cancellation issue ..She didnt know anything about CLEAR. She called CLEAR to cancel my acct but they even hang up on her once . She end up calling 3 times until they said they had cancelled the acct and will refund my money. they said they were sending me email with confirmation but I am still waiting for it. The reason I also placed a complaint also for Best Buy is because they should not be promoting or allowing Clear to sell their services at their store before making sure they were not a fraudulent business ..and CLEAR most certainly is
Like or Dislike: 00
c.babcock on October 4, 2011 at 5:00 PM
After 2 weeks without service and many many conversations with customer service call centers in several countries. Clear finally figured out that my house was suddenly 3 meters outside of their service area (My house must have moved in the middle of the night} and agreed to cancel my account with no penalty fees.
I returned the equipment as agreed.
2 weeks later I get a call telling me that I owe them a $40.00 restocking fee and asking how would i be paying that today. They said that the fee was for refurbishing returned equipment. What???????Charging me for YOUR failure to provide service…..Not gonna happen….
Like or Dislike: 00
vaiod on October 7, 2011 at 4:58 PM
Same problems… this company needs to be put in its place! I started out with great service and speed. I actually had a local rep. come swap out my modem, and then swap out my usb modem. Two different occasions he came to my office! Awesome support!
Then I had to make some support requests online and by phone when my speed began dropping from 4Mbps-5Mbps down to 1 or less. I might as well have just stared at a wall for a couple hours because it would have been more productive than talking to those clowns. The support people are NOT in America so expect that. I was told to just stay off the modem for a couple days to see if that helps. Seriously… I am paying you for a service. The power company doesn’t tell you to stop using power for a few days if you are having a problem. The cable company doesn’t tell you to just not watch TV for a couple days and the problem should go away. What the hell is the matter with these people?
In the end, they did waive my early cancellation fee for one of my 2 modems. If I walk by a Clear kiosk or store and see people thinking about switching… I’m stopping what I am doing to tell them to think twice. Id urge all of you to do the same. Frankly, if you could speak to an American for all support matters, it might not have had as bad… but it was insulting to have a non-American tell me to clear my cache and cookies on my iPad when there are plenty of Americans who need jobs right now. Screw you clear… I wish you nothing but failure.
Like or Dislike: 00
A on October 22, 2011 at 10:50 AM
My wife and i were lied to from the beginning also about the size of bandwidth. Clear specifically said there service would support a vonage internet phone with no problems. By the time we were able to get someone on the phone, in Puerto Rico, our free return window had passed. Not because of procrastination, but because we were hung up on and given the run around.
They are THE WORST company I have ever dealt with in terms of their customer service and dishonesty about what services they offer.
Like or Dislike: 00
virginia reid on November 14, 2011 at 12:32 PM
I have had issues with loosing wifi signal from our tower. power outages, every time it rains, snow etc.. I call multiple times per month regarding this issue. the last two times were extended outages. One was nearly 24 hours. I was assured during my last two outages, 2 weeks apart, that I would get a slight adjustment to my account. Today I called after being billed full price and was told by a rep in another country that there was no adjustment because the issue was resolved during the call. The last outage I called back 4 times. Even 12 hours after the power was back on in the area. Normally I report these outages as soon as the power is back on and they get it back up within an hour. this did not happen. I was furious at the claim that the issue was resolved. I called back and per federal law, they have to transfer me to a rep in America if I request. After 3 transfers and being told that it’s only luck if I get one, I never got a rep in America nor a seperate number to call. I’m now filing a complaint with the attorney generals office regarding this issue. I have names, dates and case numbers given to me by their tech crew. not to mention the additional fee for going over my cell phone minutes calling them and being place on hold. I’m switching to another internet service. It’s not worth it to stay with them.
Like or Dislike: 00
Joyce Tracy on December 7, 2011 at 3:28 PM
They truly suck their home headquaters are in Des Planes illinois.I had to drop my on-line class because modem sucks,it spends more time scrolling for signal than working.thay told me to get 4g modem why speed has nothing to do with signal connectivity
Like or Dislike: 00
clear on December 20, 2011 at 6:18 PM
Clear is the biggest scam. Very slow connection. Called to cancel service but was still charged for service for 4 more months. Refuse to refund. Will file a complaint with the FCC on them and the attorney general office for Pennsylvania.
I had the same issue. Called to cancel within 30 days, they would not cancel saying that use for 30 days and test it out then I would have another 3 days to call after 30 days. I called within the time frame given and now they are hitting me with conection fees and all kind of stuff, even though they have record of my call within 30 days. I am interested in class action against this.
Like or Dislike:
0 
0
Its the worst company ever after i fax my bank statement to show a double charge thats been goin for over 5 months they hang up on me and refuse to give any refund at all . I had to cancel my card to avoid the charges .i even try a conference call from my bank to clear and the minute they put me and my banks customer service lady on hold they again hang up on us .
Like or Dislike:
0 
0
I’ve had clear for about half a year now and the connection has always been garbage. In the mornings the connection will run smooth and even at sometimes during the day the connection will run great. I base it mostly on the speed my Netflix because I use that a lot). Sometimes netflix will load in a second (very seldom) and most of the time it’ll take 10 minutes to load on lvl 1 quality. Running xbox live and my pc connection is good but when your running on netflix with a pc game, or running netflix in 2 rooms, Clear is absolute crap. Xbox live is alright most of the time but basing it off running two different platforms (like pc and xbox), the connection is horrible. And this is with the Clear map saying that i’m in the “Best Coverage” zone.
Like or Dislike:
0 
0
I tried to cancel service about 2 weeks ago and they gave me a run around. Transfering my call from agent to agent but actually they never cancelled my service. I called again today and the same thing happened. I called my credit card company and block them from been able to charge anything. They also told me that I had to go to best buy to cancel service. I Placed a BBB complaint againts Clear and also Best Buy…The Best Buy manager at the local store was really nice and tried to helpme with cancellation issue ..She didnt know anything about CLEAR. She called CLEAR to cancel my acct but they even hang up on her once . She end up calling 3 times until they said they had cancelled the acct and will refund my money. they said they were sending me email with confirmation but I am still waiting for it. The reason I also placed a complaint also for Best Buy is because they should not be promoting or allowing Clear to sell their services at their store before making sure they were not a fraudulent business ..and CLEAR most certainly is
Like or Dislike:
0 
0
After 2 weeks without service and many many conversations with customer service call centers in several countries. Clear finally figured out that my house was suddenly 3 meters outside of their service area (My house must have moved in the middle of the night} and agreed to cancel my account with no penalty fees.
I returned the equipment as agreed.
2 weeks later I get a call telling me that I owe them a $40.00 restocking fee and asking how would i be paying that today. They said that the fee was for refurbishing returned equipment. What???????Charging me for YOUR failure to provide service…..Not gonna happen….
Like or Dislike:
0 
0
Same problems… this company needs to be put in its place! I started out with great service and speed. I actually had a local rep. come swap out my modem, and then swap out my usb modem. Two different occasions he came to my office! Awesome support!
Then I had to make some support requests online and by phone when my speed began dropping from 4Mbps-5Mbps down to 1 or less. I might as well have just stared at a wall for a couple hours because it would have been more productive than talking to those clowns. The support people are NOT in America so expect that. I was told to just stay off the modem for a couple days to see if that helps. Seriously… I am paying you for a service. The power company doesn’t tell you to stop using power for a few days if you are having a problem. The cable company doesn’t tell you to just not watch TV for a couple days and the problem should go away. What the hell is the matter with these people?
In the end, they did waive my early cancellation fee for one of my 2 modems. If I walk by a Clear kiosk or store and see people thinking about switching… I’m stopping what I am doing to tell them to think twice. Id urge all of you to do the same. Frankly, if you could speak to an American for all support matters, it might not have had as bad… but it was insulting to have a non-American tell me to clear my cache and cookies on my iPad when there are plenty of Americans who need jobs right now. Screw you clear… I wish you nothing but failure.
Like or Dislike:
0 
0
My wife and i were lied to from the beginning also about the size of bandwidth. Clear specifically said there service would support a vonage internet phone with no problems. By the time we were able to get someone on the phone, in Puerto Rico, our free return window had passed. Not because of procrastination, but because we were hung up on and given the run around.
They are THE WORST company I have ever dealt with in terms of their customer service and dishonesty about what services they offer.
Like or Dislike:
0 
0
I have had issues with loosing wifi signal from our tower. power outages, every time it rains, snow etc.. I call multiple times per month regarding this issue. the last two times were extended outages. One was nearly 24 hours. I was assured during my last two outages, 2 weeks apart, that I would get a slight adjustment to my account. Today I called after being billed full price and was told by a rep in another country that there was no adjustment because the issue was resolved during the call. The last outage I called back 4 times. Even 12 hours after the power was back on in the area. Normally I report these outages as soon as the power is back on and they get it back up within an hour. this did not happen. I was furious at the claim that the issue was resolved. I called back and per federal law, they have to transfer me to a rep in America if I request. After 3 transfers and being told that it’s only luck if I get one, I never got a rep in America nor a seperate number to call. I’m now filing a complaint with the attorney generals office regarding this issue. I have names, dates and case numbers given to me by their tech crew. not to mention the additional fee for going over my cell phone minutes calling them and being place on hold. I’m switching to another internet service. It’s not worth it to stay with them.
Like or Dislike:
0 
0
They truly suck their home headquaters are in Des Planes illinois.I had to drop my on-line class because modem sucks,it spends more time scrolling for signal than working.thay told me to get 4g modem why speed has nothing to do with signal connectivity
Like or Dislike:
0 
0
Clear is the biggest scam. Very slow connection. Called to cancel service but was still charged for service for 4 more months. Refuse to refund. Will file a complaint with the FCC on them and the attorney general office for Pennsylvania.
Like or Dislike:
0 
0