I have been trying to cancel clear wireless since February 2011 and have finally succeeded but only after having to drive to a BestBuy and having them call while i was with them.
For being a month to month no contract service I feel like my rights have been violated by this company. Why would I be required to drive to a Best Buy and have them call? Their reason was because they needed a cancellation code off the Wimax chip, that was embedded in the chip.
After numerous irate phone calls with them to try to cancel my service I gave up and drove to the Best Buy location where they looked at me like I was crazy for needing to drive to them to cancel the service. Best Buy mobile’s Jason at the Mundelein, Illinois location was very kind and understanding, however never heard of anyone being required to drive to Best Buy to cancel a non contracted service that is month to month.
He called the cancellation line and only said he was calling from Best Buy to cancel the service on behalf of a customer. He didn’t have to provide any codes, authorization numbers, or physical proof that he was indeed calling them from Best Buy. I.T. asked for me after a few minutes of arguing with Jason that they can’t turn off the service because its built into the laptop.
Once I.T. came on the line they tried to sell me a cheaper 19 dollar package rate and I immediately declined, the heavly accented man said he cancelled the service. I asked for a confirmation number and said he could not provide a confirmation number and that turning on the WiMax switch and seeing it not work is proof enough of cancellation.
I also requested a refund for the months of service all the way back to February when I initially called and they said they can’t issue credit on months where the service was used even if it was a day a month. I was told they would submit a request for the 5 months of service where there was no usage, I received a call today that said 3 months is the max they can credit back to me.
Please note the contradicting statements, I spot used the service to keep checking to see if the service was cancelled throughout this time span. According to I.T. this is sufficient enough to check to see if service is active, however if they are unsuccessful in turning off your service they will bill you for the month that you check to see if its been turned off yet.
WONDERFUL! You clowns owe me no less than $315 dollars and I am debating on filing paperwork with a lawyer to sue for the mental anguish you have caused me.
Please note I have had at least 4 to 5 calls with Clear.
Also note the irony that I cannot be credited for service use, even when I.T. clearly advises me at the end of the process that is how to confirm a cancellation is sucessful.
I was forced to drive to a Best Buy to cancel a non contracted service through Clear and they didn’t even have to provide any special codes.