I am a valued customer of Dish Network. Every publication, email, voice recording, etc tells me so. If that is the case, why does Dish Network advertise reduced plans below the cost I am paying and not allow me to take advantage of it? I called AT&T who my Dish Network package is bundled through. Three customer service people later, I am transfered to a Dish Network representative.
The representative was pleasant. But the bottom line was I am an existing customer and not eligible for the discount. Really? I thought I was a valued customer? Instead, I am told I too was given discounted rates when I first signed up. Again, really? I am still paying full price for my package, as I have since day one!
I would hate to see if I was not a “Valued Customer”!
I agree with you here totally. I have had similar bad experiences with Dish Network and even worse stories with DirecTV – they actually sent a crackhead out to my house to install my system. The guy was actually high on crack so I had to refuse and send him away. DirecTV didn’t care and still tried to bill me for the installation even though it never happened. They also stated that they don’t employ crackheads. Well, actually they do. They might as well rename it to CrackheadTV. That fits them better and from DishTV to DissTV…
Like or Dislike:
3 
0
An addition to my post is a second incident in which I moved from their middle package (Top 200) to their next package (Top 250). I wanted to see the channels provided in the step up. After a couple weeks, I realized I was paying for channels I was not going to watch. So, I called them back and tried to “downgrade”. On the call for the initial move, I was told that I would be billed day to day until the full month kicked in and their were no restrictions to move again if I needed. But when I called two weeks later to downgrade, I was told I would be charged $5 to downgrade. What? Did I get a credit of $5 to upgrade? Heck no! I follow the menu on the phone and get to the final screen only to hear that my request could not be completed and to please hold. I get transferred to a live voice and the fellow (who was very pleasant) tells me he sees the transaction completed just fine. He apologizes for the mishap. But now I am wondering if my time is worth anything? So, I have to pay the $5. A disgrace!
I agree – AT&T customer service has a lot to learn. I called up to find out when my contract was over and the lady representative told me I would be better off with a competitors plan. That couldn’t be what AT&T wanted her to say to a good paying customer was it? Well, I did call to cancel my contract and man they tried everything they could to keep me. I told them that I already had a signed 2 year contract with another carrier…
Like or Dislike:
0 
0
I work for AT&T and we have very high standards for customer service and such. Our employees return every call and are courteous every time. We never ever do anything bad or harnful to the consumer. We do everything we can to keep current customers happy and to entice new customers. According to consumer reports and other consumer driven websites AT&T is the best company in the world for customer service and we are the #1 place for people to work at! So, you are very, very wrong and need to stop all your lies.
Like or Dislike:
0 
3
Ition:
I thank you for your post from an employee perspective. I have to disagree slightly and say that I never received a response from customer service, management, nor corporate when I was seeking the $150 due to me after a door to door representative converted me to bundle and gave me a certificate which I mailed (twice in fact) and still have copies of. So, you cannot say you have a high standard 100%!
On the positive side, I have since received a $5 credit for the reverse of going from Top 250 to Top 200. I wrote the company and did receive a nice response in which the company agreed I should not be charged after having gone through the process of being pushed around on the phone. I felt this was a nice gesture and I wanted to post that information because so far I have been all negative for Dish and AT&T. It is only fair I list the good parts that come my way as well.
Like or Dislike:
0 
1
Dish Network customer support is the worst! I’ve been on hold right now almost half an hour and they still have not solved my problem!!
Like or Dislike:
2 
0
Dish Network and DirecTV are much the same in this category. When you call up in all these different pricing options and games that they play with you. So you get confused and you want to get a good set of channels but you have to buy a different box for every room and so on. It’s just too confusing and ridiculous and it’s right for fraudulent practices like they both play on. And then you need to read the small print wherein they own the electronic items and you don’t and you’re going to pay for them. As all kinds of hidden print and hidden fees. Neither oneof them is a good deal and their customer service is atrocious.
Like or Dislike:
1 
0
AT&T sucks. I have them for my Apple iPhone and I keep getting my calls dropped. Who cares about the new 4g iPhone if calls can’t get through or keep getting dropped. Its like being back in the days of analog with a superior gizmo that you can’t use. AT&T sucks. Apple they are ruining your brand name. Pick a better carrier and don’t get so greedy.
Like or Dislike:
1 
0
Dish Network is still billing me and I stopped using their service over a year ago. I just take their bills and throw them in the trash. I don’t have a phone number right now so the bastards can’t reach me to bother me. Suits them right. Bastards.
Like or Dislike:
2 
0
The Dish network sucks. They don’t have any gay porn and I love gay porn.
Like or Dislike:
0 
1