I took my vehicle in to the Hendrick Honda service department on South Boulevard in Charlotte North Carolina. I thought this would be a quick and easy transaction and repair and I would be out on the road quickly – boy was I wrong! I just wanted a routine oil change and a tire rotation for my Honda Pilot.
One time, I had accidentally hit the curb with my right front tire, so there is a cosmetic flaw on this one wheel that the others don’t have (and I wrote this down so that I would know if they correctly rotated the tires or not – a friend of mine warned me that they didn’t for his Honda Accord). Well anyway they call me it would take about 40 minutes and I’d be ready to go because they didn’t have many people in there). Well it ended up taking close to three hours.
Well, when I went to pick it up the service department was closing down and I noticed that the rim that hit the curb was on the same right front as it was before which means the tires were never rotated (they don’t remove the tires from the wheels just to rotatethe tires – hey rotate the wheels with t tires on them). I was mad and since there was no one there to talk to as they had all gone home except for the sales department which couldn’t help me with anything, I went home next day I called and asked for the manager of the service department.
I talked with a Penny Chandler, I believe her name was, and she apologized and stated that the previous day was a very hot day and maybe the mechanic or service writer that was involved communicated wrongly is what was needed to be done and maybe they were suffering from the hot weather and that this was not normal behavior for their service department. That was the last time I want to Hendrick Honda on South Boulevard for any service for my Honda pilot. Now, my husband and I take our vehicles to the Honda store in nearby Rockhill, South Carolina.
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Since we started going to the Rock Hill, South Carolina Honda service depart we have not had any problems and only the best of customer service. I highly recommend the Honda store in Rockhill. I do not recommend Hendrick Honda on South Boulevard. This is sad because I knew John Hendrick. When he was alive and ran the store this would never have happened. John unfortunately passed away in a plane accident in 2005 and the store has gone downhill ever since.