When I was younger my parents used to take the family to Olive Garden every Christmas Eve. It was a special treat and we always had a great time. We decided to go last night as a special occasion because we were all getting together since my brother, sister-in-law and new nephew were in town.
I live in Lexington, so it took around 45 minutes for my husband and kids to get there. My mother booked ‘reservations’ for a party of 16 at 6:00pm on a Saturday. They were booked a week and a half prior to the date.
When we got there, we waited approximately 30 minutes or more before one of the hostesses came to seat us. The majority of our party was seated when another hostess came up and told us we had to get up because another party was there before us. When my brother questioned her, she told him that it wasn’t her problem. We went back to the waiting area which was entirely too small. We had four very small children ranging from 2 1/2 months to 2 1/2 years old.
When we were waiting for the second time, my neice overheard the hostesses making rude comments about our family and using profanity. She went up to them and explained that if they had an issue with our family, they needed to say it to our face. One of the girls cursed at her and called her a psycho.
We waiting a total of over an hour on a reservation made a week and a half early. When we got to our table, the hostesses brought another family to sit with us which took two chairs away from our party. I had to have my daughter sit on my lap for a while and when we worked out the chair situation, we weren’t even offered booster seats or high chairs. We had to get our own.
We had a very nice server who was doing a very good job. He took our drink orders and went to get them and when he came back to get our dressing for the salads, another server came up and said something in his ear. Whatever he was told embarrassed him because the expression on his face was horrible. She made him read off what he had already taken down from us. I was very angry because I was really thirsty. I had to wait even longer because apparently she wanted to serve us.
The hostesses were both very young and rude. They were unprofessional. My mother had to explain that they represent the business and that they need to behave professionally.
The manager was called multiple times during our visit for many different reasons. This was a horrible experience and I will NEVER go back to that place. I will tell everyone I know about our experience and hope that they dont go there. They really need to get their act together.