Red Robin Gourmet Burgers
1024 Eden Way North
Chesapeake,VA 23320
757-424-7288
We have been Red Robin customers ever since they opened up the location in Chesapeake, Va near the Greenbrier Mall on Eden Way North. Well, service is pretty good, until a few weeks ago. The General Manager Lynnette made sure her customers were happy and taken care of the way customers should be taken care of. Well about a week ago we went to the Red Robin on 1024 Eden Way North, Chesapeake, Va 23320, (757)424-7288 and we ordered some sandwiches which are not cheap at Red Robin.
Well my grilled chicken sandwich came out all bloody and everything. I didn’t realize this not until I had picked up my sandwich and took off the bottom part of the paper holding sandwich together, and there was drippings of blood in the basket. I could not find our server, so I grabbed another server I showed him the bloody chicken that was not cooked correctly. He appolgized, no manager ever came to the table, and he had another grilled chicken sandwich made.
Well when it was brought out another server brought it out. The second sandwich was cooked. Red Robin has a problem and they tend not to cook food all the way. When we get our sandwiches they are not hot, normally luke warm to cold. Well this past friday night on 02/18/2011 we went back to Red Robin to eat again after a long day out. Well again the sandwich was cold instead of bloody like the week before.
All the sandwiches were cold. So we asked them to be made again but they need to be hot sandwiches. Well one of the sandwiches, instead it being dipped and coated with their buzz sauce, the kitchen manager Nicki got mad and she drenched the chicken in the buzz sauce. The bun was completely destroyed. The sandwich fell apart. We asked about the A/C because it was really cold in the restaurant, and maybe that’s one reason why the sandwiches are cooling too fast.
Well the person who brought out the sandwich the second time did not know anything about the A/C and why the food or the restaurant was so cold. This person didn’t know anything at all. Well this person never came back to see how anything was or if the food was any better. So we asked a different person what the A/C was set on because it was too cold in there. Well her name was Lizzie. We explained to her that the so called manager who brought out the sandwich didn’t know anything.
Well about 5 minutes later Nicki the kitchen Manager comes out to our table and starts yelling at my guest saying that “I AM NOT STUPID”. I strongly advised Nicki that it was not her that said anything about anyone being stupid. This kitchen Manager Nicki kept going off on us. We did not know exactly who she was at first, but I can tell you one thing I will not have anyone go off on me or anyone else that I know like that. I advised Nicki that she needed to leave at once.
Well we did ask for the GM or Manager on duty. Well this cocky young girl who was apparently the new GM gave us an attitude. All she said was sorry, there’s nothing that she is going to do for us. Her name is Tiffany, the New General Manager. We asked what happened to Lynnette, the other General Manager. She stated to us that she was FIRED and no longer with the company. There were apparently too many complaints against her.
I advised her that Lynnette was a good person, she was fair and she knows how to treat her customers. Tiffany stated that Lynnette was FIRED about 3 weeks ago, and she took over at that time. We explained to her that we noticed that the service has gone downhill since the change of management. Tiffany refused to do anything about what Nicki the Kitchen Manager did or said to us. Our waiter tried to do anything for us and she even talked to Tiffany the New General Manager but Tiffany said I am not doing anything for them. Well if it was not for customers like us and every other customer out there, Tiffany or Nicki would not have a job there. Because of Tiffany and Nicki I will not got back there ever again. Red Robin has LOST my business and everyone else’s business.
Visited red robin in dickson city pa on dec 26,2011 and had the red robin petite ink burger for 7.29. it was as flat as a paper plate and served cold with 10 fries on the side. worst burger ever. what a rip off. don’t think i,ll ever visit again.
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5/14/12. There tdy waitress Mel disaster. Restaurant not busy, she was talking to everyone but taking care of us. Everytime great Mgr Tammy not there we won’t be. Took Mel 15min to let us know she would be right back. Another 15 to show up. We told her we were freezing. She said should of been here last week, it was broken. She walked away. She came back with drinks. Asked about food. After taking our order, walked back to talk to bus boy. Then talked to customer reg the blinds, went back to talk to cute bus boy. She finally went into a little funny hole to place order. 40 minutes later we get cold ensanada chicken & wrap. I host to hunt her down needed more speckled drink and warm food. She for Tom. He came out. I told him we can’t wait another 40minutes. He said it would take 8 min. Smaller chicken but hot. But after walking in at and seats at 6:19, we walked out at 8:04. It was so cold people we staying or they had coats on. We had the host get boxes for us. Mel was no where in sight. When we asked her for something she would get portions and walk away. Dr gave the card to pay the bill & I said wait my red robin card. She never heard me. There was 3 of us & 5 minutes later she shows back up. One dinner would have been free. She drops it & gone. Dr is a great tipper but he only left her 3.00. Even that was toooooooo much. We are in red robin a least 6 – 8 times a month . We love Tammy totally organized and it shows and Tara our normal waitress…… Signed Lynn and a very very very ugly dinner and time at red robin in a very very very long time. Thanks Mel and a frozen building.
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