I signed up for the Shell Super Saver gas card about 6-8 months ago in SC because it was supposed to save me big money on my gas purchases. To this date I have yet to be able to use this gas card! What is even more frustrating is to have gone through all the hoops of signing up for a card that’s supposed to save me money however, EVERY Shell station I visit regardless of city or state 100% DENIES the card!!
Today I had enough and decided to call the customer service number located on the back of the card. The representative named, “Chanelle” was all but pleasant. She was rather snippy and condescending in her tone. After three minutes of verifying all of my information, I questioned why the card NEVER works. “Chanelle” informed me that it might be related to various Shell stations updating their software so they would be able to acknowledge the card.
This immediately puzzles me! I am a traveler who during the time I’ve had this card have driven to NC, GA, FL and even back to SC and still have NEVER been able to use this card! I also asked “Chanelle” if a website was available so that I could update my mailing info and she replied, “We don’t have one and because you’ve never actually used the card at least once, we can’t change it in our system”! That’s hog wash and a complete lie.
How in the world is a customer service office of a card company going to tell me that they are not able to change or update their system with a customers’ correct info???? She was lying to me – what kind of customer service is this? Only a scam would operate in this fashion. Due to the poor handling of my inquiry and furthermore NEVER being able to use the card for what it was intended to do which was SAVE ME MONEY on gas purchases, I have since cut the card up and thrown it into the trash!!
Good Riddance and thanks for nothing…SHELL SAVER CARD yeah right!! In the future not only will I not use the Shell super saver gas card I will also avoid all Shell gas stations as I do not support scams and bad customer service.
A Bamboozled Shell gas card Customer