We moved into an apartment about 9 months ago and when I had to decide what cable company to go with, I went with Time Warner Cable. We had bought the DVR box with extra HD channels because we always miss our shows with the changing TV times and busy activities during the day. I was so confident with them that we also added Hi-speed internet.
The price that I was paying for the internet was $39.95 per month and was very reasonable price for the service we were receiving. I had always checked my bills, even though I had my account set to auto-pay and I saw the price all the way up to $54.99. I was immediately pissed off, so I quickly grabbed the phone and had called them up.
Time Warner Cable first had talked to me about that the promotion was up that I had originally signed up for and I had stated to them that I just called and signed up. No one had ever told me that I was signing up for a 6 month or a 1 year promotion, so I was very ticked off! I had told them that I was leaving and going to another company that had a better price and probably a better service. Their ears finally perked up and they transferred me directly to the billing department.
When I had spoke to the billing department and explained to them that I was leaving, they quickly had told me that they had a promotion running right then and there for $49.95 and promised me this price for 1 year. I was thinking to myself that before when I was frustrated you couldn’t tell me about this promotion, but when I tell you I am leaving promotions start popping out of nowhere. If you want a company that will increase your bill without letting you know, get TIME WARNER CABLE!!!