Verizon Wireless
8603 Concord Mills Blvd
Concord, NC 28027
When I went into Verizon tonight, I had quite the adventure! Last week I had decided to agree to the early upgrade from my Voyager to the Samsung Rogue. I had bought the phone 6 days ago and I have had nothing but trouble. Here is the background information…
When I went to Verizon last week, they had 2 of the Rogues in stock and a deal of buy one get one. So my mother and I had took advantage of this deal and bought the Rogues. Mike, the Verizon customer service representative, had found one of the phones and went to look for the other phone in stock. He took about 10 minutes looking for the phone and finally came back to us. When he had opened the box, there was only the phone and no battery nor back cover. He had stated to me that he would order a battery and back cover for me. In the mean time he took the battery and back cover from the floor model so I would be able to use my phone. He also stated that the battery would be in that Friday and he would call me when it was in.
When I went into Verizon tonight I had gone in because the Rogue had been deleting the wallpaper that I had set and had gone back to the default wallpaper. This had happened about 4 or 5 times so I finally decided to bring it in because I had just gotten the phone. So I went in and tried to get this fixed and also inquiring about my battery situation.
I had only waited about 30 minutes and then was lead to Mike for help. First of all Mike acted toward me like he didn’t want to be there nor help me. When I had explained to him about the wallpaper, he had taken a look and my phone and didn’t know what to do. So, he then went to the store Manager, Greg, and explained the situation to him. I heard Greg state that I would have to come back again if the problem re-occurred. So basically they thought I was lying to them and they made a note on my account. Now that I am home, the background has changed twice to the default. So now I need to take another trip into Verizon to resolve this problem.
When Mike had told me this news, I had then asked about the battery and back cover. Mike had checked over my account for notes on this issue but did not see anything. I had to explain this story to them about how they had given me a battery and back cover off a floor model when I had first bought the phone. The entire time I had felt that I was bothering them and lying to them. I also had to keep telling the story of what happened. Mike had taken about 20 minutes searching all around the store looking for this package and finally had found it.
As soon as you would think this problem was solved, the story keeps going. Not only did they not call me when the package came in, the package didn’t have the back cover in it. So now Mike had gone onto the Verizon site to order a back cover because there was none in stock at the store. He saw that there were no back cases at all in the warehouses nor in a store near NC. He told me that I would have to check into the store periodically to see if they had any. Verizon was very pleasant to me when I was upgrading, but now that they have my money, the customer service is horrible!!
Mike was also very rude to me and acted like he did not want to be bothered or even wanted to be at his job. Everytime a customer came into the store, he would look at them and just shook his head. When I introduced my problem with my phone he tried to tell me that there were nomore phone in stock. I was standing there thinking, well what am I supposed to do when they do not even carry my phone, and I pay for a warrenty on it? Then apparently he found one and rudely got my address information. If it was not for a two year contract and for paying more money to cancel the plan, I would definately not go with verizon!!!
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