I went to Wal-Mart the other day with my kids and purchased some groceries and other things that we needed. One of my children wanted a plastic rowboat toy. He cried until he could have it. So I let him hold onto it and I tried to look at the price but there was no price on it. I looked at the shelves nearby and throughout the toy aisles and could not find the same boy or a price for one thats even similar to it.
So finally, after waiting in a long line to check out (apparently Wal-Mart has lots of employees but most of them are never at the front to help people check out – usually I see them goofing off and swapping gossip in between the aisles) we finally got to the cashier and lo and behold his name must have been Mr. bad customer service because that’s exactly what he was.
When it came to the toy rowboat he asked what happened to the price tag. I told him that there wasn’t one on it so could he please do a price check on it or otherwise look up the price. Nah, that would be asking for too much from this individual. He said that when it’s busy at Wal-Mart they don’t do price checks. So he put the item aside and refused to look up the price or have someone do a price check. My child that wanted this toy that I was willing to pay for, but he couldn’t ring itup because he was too lazy to do a price check, was hysterical over this.
My child was screaming because he wanted a toy that I was willing to pay for and cou he couldn’t have it because the cashier at Wal-Mart was too lazy to call for a price check. What even stirred the pot more was the fact that another Wal-Mart employee came over, picked up the item, asked the cashier if it required a price check, was told by the cashier that it didn’t need a price check, and they put it back down and walked off. I was appalled. I was livid. My child was screaming and crying and then the Wal-Mart employee had the gall to tell me that I need to take better control of my children and be a better parent!
I paid for my items and stormed out of the store. When I got home and told my husband about my experience at Wal-Mart with this horrible cashier he told me to call the stores management and have this corrected so it wouldn’t happen to someone else. The manager, of course, was not in any assistant manager said that they don’t do bad customer service like that Wal-Mart. She asked me if it could’ve been another store like Target and that I just mixed them up.
I said no it was clearly Wal-Mart and I had the receipt to show it. Finally the assistant manager said they would speak to the employee and address the issue and that was it. That was ridiculous. I will never go back to that same Wal-Mart ever again.